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High / Low Voltage 24 Volt

This article guides you step-by-step on how to determine the cause of the problem

Disclaimer: The procedures described herein should be performed only by or under the supervision of specialized technicians. LaserStar is not responsible for damage to parts, equipment, or persons attempting to perform any of these procedures without proper supervision or technical assistance, proper tools, or safety measures necessary for laser, high, and low voltage handling.

This error message means that the control board is not receiving the 24VDC.

To confirm, check the voltage between GND/TP1 and F1 on the Control Board with digital voltmeter

If the voltage is above or below 24 VDC, the 24 VDC power supply may have a problem, or a laser component has shorted to ground. Contact Service to identify the possible cause.

Image 1-Mar-07-2023-07-22-29-2325-PM


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If you need our assistance with your issue, please contact our customer support team at (1) 888-LST-SRVC (578-7782). If you're looking for support outside of our regular business hours, please leave a voice message or send an email at service@laserstar.net