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My scanhead seems to have no power

If you've been experiencing an issue with with your scanhead, please review the video as it may fix your issue.

This scenario can seem to disguise itself as a broken laser but some telltale signs can help pinpoint the issue:

1. Red Alignment Laser turns on and produces a single dot

2. Laser seems to be not marking at all or is producing a single beam in one position

3. Scanhead is making crazy noises

4. Marks are gradually becoming sporadic, wiggly, or intermittently starting and stopping without an error message 

The provided video will hopefully get you up and running while educating you on the inner workings of your Fibercube Marking System! 

If it is the scanhead, when you receive the new one you will install it following this video:

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Still Need Help? 

If you need our assistance with your issue, please contact our customer support team at (1) 888-LST-SRVC (578-7782). If you're looking for support outside of our regular business hours, please leave a voice message or send an email at service@laserstar.net